Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Execute instructions to satisfy client requirements

1.1 Identify clients adequately, obtain client requirements and confirm instructions are given in good faith

1.2 Document client instructions promptly and accurately in accordance with organisational policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice

1.3 Action client instructions with relevant personnel or section in accordance with client requirements, organisational policy and guidelines, confidentiality requirements, and relevant legislation or industry codes of practice

2. Review and monitor implementation of client instructions

2.1 Review and monitor terms and conditions of agreed options and investment strategies for consistency with client instructions

2.2 Monitor and review implementation strategies and actions regularly to ensure compliance with client instructions

2.3 Update clients regularly on the implementation and administration of their agreed investment strategies and instructions to ensure no breaches of agreement or anomalies occur

2.4 Advise clients of changes to markets, legislative or organisational requirements or guidelines where appropriate

3. Provide additional/after sales service

3.1 Review client documentation and information periodically to determine areas and extent of additional after sales service that can be provided

3.2 Use identified marketing strategies to communicate potential additional after sales service to clients

3.3 Provide defined additional after sales service with client agreement

3.4 Identify and address areas of client dissatisfaction promptly in a professional and ethical manner, in accordance with organisational policy and guidelines, confidentiality requirements, and relevant legislation or industry codes of practice

Skill 

Performance Criteria 

Description 

Reading

2.1, 2.2, 2.3, 3.1, 3.4

• Identifies and extracts information in texts of relative complexity with specialised terminology and vocabulary to monitor client requirements and instructions
• Analyses client portfolio information to determine service opportunities and outcomes

Writing

1.3, 2.1, 2.3, 2.4, 3.2, 3.3, 3.4

• Uses appropriate text types, formats and terminology to record and consolidate relevant facts, information, instructions and agreements
• Documents responses to problems in compliance with organisational and regulatory requirements

Oral Communication

1.1, 2.3, 2.4, 3.2, 3.3, 3.4

• Participates in spoken interactions using questioning and active listening techniques to elicit information and confirm understanding
• Presents information that reflects compliance requirements structuring tone, pace and content appropriate to audience

Numeracy

1.2, 2.1, 2.2, 3.1, 3.3

• Records, identifies and assesses numerical data in client instructions

Navigate the world of work

1.1, 1.3, 2.4, 3.4

• Takes responsibility for providing quality advisory services that comply with legal and organisational requirements
• Ensures knowledge of legislative requirements is kept up to date to provide accurate information

Interact with others

1.1, 2.3, 2.4, 3.2, 3.3, 3.4

• Selects and uses appropriate conventions and protocols when communicating with clients, adjusting personal communication style in response to the values, beliefs and cultural expectations of others
• Uses strategies to develop and maintain working relationships and persuasive techniques to negotiate agreement to further services

Get the work done

1.1-1.3, 2.1-2.4, 3.1-3.4

• Organises, plans and sequences own workload
• Systematically gathers and analyses all relevant information and evaluates options to make decisions about service provision
• Uses analytical problem-solving skills to monitor and resolve client satisfaction issues
• Uses digital technologies and tools to access, store and share information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSCUS506 Record and implement client instructions

FNSCUS506A Record and implement client instructions

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.